At Captroute Logistics, the confidentiality of your personal data is a priority. We are committed to protecting your information and ensuring its responsible use in accordance with applicable data protection laws. This policy describes how we collect, use, store and protect your personal information.

 

1. Data Collection

We collect your personal data when:

• You fill out a form on our website (name, email, phone number, etc.).
• You contact us by phone, email or via our customer service.
• You use our services, such as transport or quote requests.

The types of data collected may include:

• Identity information (name, first name).
• Contact details (email, phone number, address).
• Information relating to your specific requests (type of service, additional details).

 

2. Use of Data

We use your data for the following purposes:

• Provide requested services, including transportation and shipment tracking.
• Communicate with you regarding your requests or contracts.
• Improve our services and personalize your customer experience.
• Comply with our legal and regulatory obligations.

 

3. Sharing of Data

Your personal data may be shared only in the following cases:

• With partner service providers to ensure the delivery of your goods.
• Where required by law or to meet legal obligations.
• With your explicit consent for specific purposes.

We never sell your personal data to third parties.

 

4. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, modification or disclosure. These measures include:

• The use of encryption technologies for sensitive data.
• Limiting access to data to authorized employees only.

 

5. Your Rights

In accordance with applicable laws, you have the following rights:

• Droit d’accès : View the data we hold about you.
• Right of rectification : Correct your information if it is inaccurate.
• Right to deletion : Request deletion of your data, subject to our legal obligations.
• Right to object : Object to the use of your data for marketing purposes.

To exercise your rights, please contact us at: [email protected].

 

6. Changes to the Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with an updated date.

 

Contact

If you have any questions regarding this policy or your personal data, please contact us:

• Email : [email protected]
• Phone : +1 (514) 629-4843

 

This Privacy Policy is effective as of 01/01/2025.